Refund Policy.

WeBuildCrew provides custom digital development services — websites, SaaS, marketplaces, apps, bots and automation. We value transparency, fair collaboration and professional project handling at every stage.

Because development work is bespoke and resource-intensive, refunds are handled professionally and fairly, depending on the project stage and the work already completed.

Our entire payment model is designed to protect both sides and minimise refund situations in the first place:

• ✓Projects are divided into clear, agreed milestones.
• ✓You review and approve the work at every stage.
• ✓Payments are tied to approved milestones.
• ✓Work on a stage starts only after that milestone is confirmed.
• ✓You never pay for work far ahead of what's delivered.

Partial or full refunds may be considered in situations such as:

• ✓Work has not yet started on the paid milestone.
• ✓We are genuinely unable to deliver the agreed scope.
• ✓A duplicate or accidental payment was made.
• ✓Mutual cancellation before development begins.

To be fair to the work delivered, the following are generally non-refundable:

• ✓Completed and approved milestones.
• ✓Source code, designs or assets already delivered.
• ✓Delays caused by missing client feedback, content or access.
• ✓Scope changes requested after a milestone was approved.
• ✓Third-party service costs (hosting, domains, APIs, licences).
• ✓Custom development that has already been completed.

Either side may cancel a project under reasonable conditions, with written notice.

• ✓Completed work and approved milestones remain billable.
• ✓A partial refund may apply only to an unfinished, unpaid-for portion of a milestone.
• ✓On cancellation, we hand over all work that has been paid for.

Reasonable revisions are part of how we work — but new scope is new work.

• ✓Reasonable revisions within the agreed scope are included.
• ✓Large requirement changes may affect pricing and timeline.
• ✓Additional work outside the agreed scope is quoted and billed separately.

We commit to clear timelines and proactive communication.

• ✓Timelines depend on project complexity and timely client communication.
• ✓Delays caused by missing feedback or content aren't grounds for a refund.
• ✓Delays from third-party services or APIs are outside our direct control.

If something isn't right, talk to us first — we're committed to resolving issues fairly.

• ✓Please contact us before opening any payment dispute or chargeback.
• ✓We aim to resolve concerns professionally and transparently.
• ✓Most issues are quickly sorted with a quick conversation.

Projects often rely on external providers, each with their own pricing and policies:

• ✓Stripe and PayPal (payment processing)
• ✓Hosting providers (e.g. Vercel, AWS)
• ✓APIs and external integrations
• ✓Domains, licences and other purchased services

Have a question or concern about a payment or refund? We're here to help.

• ✓Email — webuildcrew@gmail.com
• ✓Contact form — use the contact page for a tracked request.
• ✓We typically respond within 24 hours.